PRESS
RELEASE
For
Release: July24, 2002
Abby,
Inc. Supports North Fork Bank With Check Imaging Training Software
ROCK HILL, SC, June 26, 2002 Abby,
Inc., a company that provides customized training solutions to financial
institutions, today announced a new addition to its growing client base. North Fork Bank, based in Melville, N.Y., has chosen Abby’s
ImagePro™ and KeyPro™ training products as it moves into check image
processing.
North Fork Bank is currently
converting to Advanced Financial Solutions’ (AFS) check image processing
solution, ImageVision7. North Fork has selected Abby to provide the
training software they will need to prepare existing employees for this
conversion as well as to prepare and train future employees.
Abby’s training systems include detailed software simulation, allowing
the employee to get a “hands-on” feel for the new software. As an
added part of its comprehensive training, Abby provides detailed
information about check imaging, how the check imaging process works, and
the importance of this new technology to the bank.
“We selected Abby for our training
solution because they do more than simply deliver the training,” said
Gloria Bolger, vice president of Operation Services for North Fork Bank.
“They deliver a solid background on the importance of check imaging and
how it works. Also, the ImagePro™ system will give us great flexibility
in scheduling. We will be able to train multiple employees at different
times during the day to fit their schedules. Abby’s method of training
will deliver consistent instruction, making it much more dependable than
one-on-one training or mentors who may alter their instruction from lesson
to lesson.”
“While we were working with Abby
to develop the customized version of our program,” continued Bolger,
“we discovered they also provide pre-training. Prior to choosing Abby's
training solutions, we had no formal back-office training systems for
employees. Taking advantage of Abby's pre-training will allow our existing
proof operators to learn the basic AFS system before the work is brought
online. Because North Fork does not plan to hire any additional staff for
the conversion, the pre-training of existing proof operators is a big
plus. In addition, allowing our staff to train in the simulated imaging
environment prior to full implementation eliminates a lot of anxiety due
to the conversion.”
“Each of our
customers has individual needs and preferences in the way they train their
employees while each requires a consistent training program,” said Ken
Evans, president of Abby, Inc. “Moving into an imaging environment,
there are specific training aspects that North Fork requires. ImagePro™
and KeyPro™ will enable North Fork to accomplish these requirements
successfully. Abby's training tools will allow North Fork to reduce
training time while simultaneously increasing the productivity of their
employees.”
ImagePro™ is a modular training
program that enables instructors to assign all lessons, or teach a
particular job function. Since employees may have previous experience with
certain aspects of imaging, this approach avoids redundancy, but allows
for thorough employee training in areas of check imaging.
KeyPro™, training software for TenKey entry, uses established
techniques, games and a progressive ergonomics lesson to produce a
well-rounded, TenKey training package. KeyPro™ training software also
comes complete with an extensive statistical and graphic reporting system
that allows bank management to affectively monitor employee progress.
About
North Fork Bank
North Fork, with total assets of
approximately $17 billion, operates 167 branch locations throughout the
New York Metropolitan area and Connecticut providing a wide range of
personal and commercial banking services.
North Fork trades on the New York Stock Exchange under the symbol
NFB. For more information
about North Fork, visit the web site at www.northforkbank.com.
About
Advanced Financial Solutions
AFS is a leading provider of image‑based payment and transaction
software technologies to banks and other organizations with more than
6,500 installations of its software worldwide. AFS ImageVision is a
Windows NT‑based system that supports electronic capture, encoding
and clearing of checks and other documents. Headquartered in Oklahoma
City, Oklahoma, AFS maintains offices worldwide.
About
Abby, Inc.
Founded in 1976, Abby, Inc. provides computer‑based back room
training for many of the world's largest financial institutions. Customers
currently relying on Abby for their training needs include Bank of
America, Wells Fargo Bank, Fleet Boston Financial and EDS. The company
provides high value and high quality client‑specific solutions to
increase accuracy and productivity while reducing overall training time.
Abby was the first company to offer customized training for proof
operators.