Case Study Series
Abby, Inc. Software Training Solution Saves Costs and
Enhances Productivity at Regions Bank
Regions is a full service commercial bank with assets of $33 billion.
Headquartered in Tennessee, Regions Bank operates in 12
states and services over 3,000,000 loan and deposit customers.
Regions is one of the top financial institutions in SBA
lending and the 28th largest bank in the U.S.
With over 280 operators in their proof department and over
25,000,000 items encoded in an average month, Regions needed an
organized, efficient, and reliable way to implement training to proof
operators.
Before Abby
“Before
Regions Bank began using the Abby Training system, we had multiple
trainers working with small groups of operators in each of our proof
centers. This process often took up to three weeks, and was an expensive
training method,” said Gary Jenkins, Executive Vice President,
Operations Services for Regions Bank.
“We
had to find a faster, less costly approach to training and Abby has
supplied that venue. Regions Bank trained over 400 employees last
year, and with the new computer based training we were able to
significantly streamline the process.”
The Abby Solution
One
of the executives at Regions was familiar with Abby Training
Software and recommended its use in their proof department.
Regions contacted Abby, and the system was tested in one of
the training centers. The
Abby training program proved to be fast, efficient and very successful.
It was then rolled out to all six training centers at Union
Planters Bank.
The Regions Training Center
With the new Abby System, Union Planter's training centers practically run themselves. Employees work at stations that consist of PC's and proof machines. Work on the proof machines is guided by a tutorial from the PC, and some modules are done using only the PC.
The
Abby software takes each employee through ten modules.
Each module teaches a specific skill.
The software mechanically scores each module and identifies certain
areas that the operator needs to practice.
For example, one module helps the employee with their number
recognition skills. Items
flash on the computer screen for only seconds, the employee must input the
information quickly and accurately. This
allows the employees to work up to entering 2,000 items per hour.
It also teaches them how to read the MICR and account numbers on
checks and how to locate and correct mistakes they have made without
having to manually go back through each item.
Stand Alone Operation Feature
The
stand-alone operation feature allows more employees to be trained
with less management time and training resources. Trainers no longer have
to stand behind each employee and verbally give him information to input.
Instead, the trainer can monitor the progress of all the employees
who are in training at the same time.
Tailored Software brings Higher Employee Productivity
Abby, Inc. provided the perfect solution for productivity at
Regions Bank. “The software provided by Abby was designed to
train new employees with little or no experience on how to operate a proof
machine. The software was tailored to incorporate unique items and
instructions related to the UP processes. Specific problem items were
imaged and built into the system so that new employees could learn to deal
with these unique transactions. The modules also identify problem areas
for the employee so that specific training can be set up for that
employee,” said Jenkins.
Reducing Costs
The
Abby Software Training Program is designed to help companies save money by
reducing training costs. “With the Abby system, we can train more
employees while reducing the number of trainers to one in each center,”
said Jenkins. In addition to this money savings, the program is so
complete that the trained operators consistently perform above first year
skill levels in less than six months. If you have a special training need
in your Transaction Processing area, the Abby Training Program is the
right choice for you.